Policies/Terms and Conditions

Dear customer:

We thank you for choosing Joe Beverages products. We value your trust and look forward to working hard to provide the best services.

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Online Store Policies:

1- Store working days:

• From Sunday to Thursday.
• The first four days of the holidays are a holiday for the store and are not considered working days.
• Any business days mentioned in the remaining steps are store business days.

2- Technical support

• Customer technical support is available on business days via available and approved communication methods from 9 AM to 5 PM.
• The approved communication methods are WhatsApp, Instagram, and email [email protected]

3- Requests:

• The order processing period is from 2 to 3 working days. This period varies according to offers and seasons, and can be from 7 to 10 days.

• Before paying, the customer must review the available methods.

• Before ordering, please read the product description carefully.

• Your choice of a specific type of product is evidence of your sufficient knowledge of the product.

• After completing the order, modification of the order is not available and the customer cannot cancel the order.

• After the application has been prepared or the policy has been issued, the application cannot be cancelled or returned.

• In the product notes box, the customer can write his notes, and they will be implemented as possible, and they are not mandatory for the store.

• You will find in the product description all the information we know about the product. If you have any questions or find any missing information, please contact us via the available communication methods.

• If the order arrives incomplete or does not match what was ordered, it will be returned and the customer will have the option to cancel or send his correct order, provided that the store is notified (through the available communication methods) immediately upon receiving the order, within a maximum of one business day from receiving the order.

• The order is considered confirmed only after payment and order confirmation. A receipt must be attached for bank transfer requests.

• The customer provides the store with a clear address that includes the name, a mobile number that includes WhatsApp, the street with the house number and neighborhood next to it, and a prominent landmark next to the address. Lack of this information is considered a lack of address.

• The customer is obligated to provide the store with complete information in English if the shipment is outside the Kingdom. Failure to provide us with this will result in a missing address, and the store will not be responsible for any damage, loss, or failure to deliver the shipment to the customer.

• International shipping orders are subject to taxes and customs fees according to the laws of the country to which they are sent, and the store does not bear any of these fees.

4- Cancellation, modification and refund:

• When purchasing one of our products, please keep the original invoice for future reference. No order will be accepted without the original invoice.
• The customer cannot modify or cancel his order once payment has been made.
• The customer has the right to replace or return the products if they are damaged or unusable, provided that the store is notified (through available communication methods) immediately upon receipt and within a maximum of one day from receiving the order.
• Returns or exchanges are not available for products with custom service.
• Returns or exchanges are not available for products unless they are clearly damaged.
• The amount will be refunded within 18 days after we receive the shipment from the shipping company. In the event of a replacement, the replacement product will be sent within the same period.
• Returned and lost orders due to not being received by the customer will be kept for 5 working days and the customer will be informed of their existence. They will then be destroyed without any responsibility on the company.
• If the order is not received from the customer and is returned by the shipping company due to the customer’s lack of response, the customer must pay the shipping cost again and the return cost of 25 riyals within the Kingdom.
• External orders not received by the customer will be destroyed by the shipping company and the company will not be required to refund the amount.

5- Shipping:

• The store does not modify the address. The shipping company delivers the address as written by the customer.

• The order will be delivered to the shipping company within three working days.

• The shipment will be delivered to the address or branch in his city, depending on what is available with the shipping company.

• The specified shipping time is approximate and may extend to a longer time of up to 15 working days after shipping.

• Shipping delays due to lack of information exempt the store from responsibility for the delay.

• If the shipment is returned due to incomplete information, the customer will bear the cost of returning the shipment to the store and shipping it again.

• The time is calculated after the order is delivered to the shipping company.

• The store has the right to change the shipping company, if this is in the interest of the order (to speed up the order shipping process, for example)

• After shipping the order, the customer follows up with the shipping company to ensure it is received on time.

• If the customer does not receive a message with the tracking number, it is the customer’s responsibility to contact the store to provide him with the tracking number.

• Delay in delivery of the shipment due to the shipping company is outside the store’s responsibility.

• Orders placed on Thursday until 12 noon will be delivered to the shipping company on the same day, and after that they will be delivered on Saturday due to the weekend.

• If the shipment is not received within the specified days, the customer must notify the store within 3 working days via approved communication methods.

• The customer’s failure to contact the store within 3 working days means that he has waived his right to the order.

• If the customer does not contact us within 3 working days, the store has the right to dispose of the shipment, and the shipping and return amounts will be deducted.

• If the customer does not receive the shipment, the order will be cancelled after the shipment is returned by the shipping company. The shipping and return costs will be deducted from the order value, and the remaining amount will be returned within 14 working days.

• 6- Privacy and data:
• The store is committed to maintaining and protecting data.
• Entering customer data into the store allows the store to use it in marketing channels.
• The store has the right to use customer information entered in the store for advertising purposes, and the customer has the right to cancel his subscription to advertising channels at any time.

7 - Special services:

• Returns or exchanges are not available for products with custom service.
• The store is not responsible for errors in the event of non-compliance with the terms of the products with the custom service.

8- General Provisions

1- The customer bears the delivery cost when requesting a return of the product, meaning that the customer needs an exchange or the customer changed his mind, unless the product is defective based on the technical report from the team.

2- Any opened box that is returned or exchanged will be subject to a 30% discount on the product value.

3- We regret that the product cannot be returned or replaced in the following cases only:

• The product has been used or the product has been reduced in weight.
• Products with customized service

4- The store is not responsible for poor storage from the time it leaves the store until it is delivered for shipping.